U4 output manual
U4 helpdesk answer policy
Here, U4 helpdesk answer authors and editors will find liks to details and instructions on how to follow the U4 helpdesk answer policy and style guide.
Most items in the U4 helpdesk answer policy have the same description as the over-arching U4 publication policy. Therefore, this policy gives direct links to the overarching policy.
The U4 style guide for helpdesk answers is also the same as for all U4 publications. It has the instructions on readability, language, grammar, and spelling.
U4 expects that all authors and editors apply the up-to-date U4 style guide to U4 helpdesk answers. This helps to ensure a coherent U4 voice and supports the brand.
Helpdesk answer check list
Helpdesk answers have 12 compulsory components. In the U4 publication policy we give details on how to write them.
Before submitting a text for publication, please check that it complies with the policy for each item.
Compulsory, standard items
These items apply to all U4 publications, so please see the details on how to write them in U4 publication policy .
- Query – Not in publication policy. Shorten it if appropriate, anonymise it, and apply the style guide.
- Date (the day the answer was ready to send to the enquirer)
- Lead text
- Main points
- Reviewer(s) – Not in publication policy. Reviewer names.
- About the author(s)
- Main text
- Reference list
- We also recommend
- Caveats – One or two short paragraphs about how eg the background information was limited, or how readers should not apply the information.
Helpdesk answer length should be between 3000 – 7000 words, including all text: notes, references, etc. This equals 6 – 10 pages, as the helpdesk contract states.
We will update and improve this policy as appropriate. If you have any questions or suggestions, please contact Kirsty.